Cancellation Policy

We understand that things come up, and sometimes you may need to cancel an appointment unexpectedly for whatever reason. Providing early notice of cancellation will give your therapist the opportunity to provide timely care to another client. You are welcome to text, call, or email your therapist if you are unable to attend an appointment. We know that you understand that appointments are in high demand, and a booked appointment is time that your therapist has scheduled for your exclusive use.

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If it is necessary to cancel your scheduled appointment, you must do so 24 business hours in advance.

 

Monday appointments should be cancelled by 12:00 pm noon on Friday, and appointments scheduled for the first day following a holiday by 12:00 pm noon on the last business day before the holiday.

 

Appointments that are not cancelled within policy guidelines will incur a charge of $95 for Counselling Therapist and $65 for Addictions Counsellor. Exceptions can be made for extenuating circumstances, at your therapist's discretion. Outstanding balances must be paid in full prior to rescheduling.​